Muhammad Mustafa

(CCNA, RHCE, GSM Transmission, IELTS)

R-245 Block18 F.B. Area Karachi mh.mustafa@gmail.com

+92-321-2309979

CAREER SYNOPSIS

• A seasoned professional with nearly 8+ years of experience in Information Technology involve in planning, designing, deployment and management of IT Infrastructure.

• Started career as core network and system administrator before building on that knowledge to move into Project Management, Networks Infrastructure, Service Management, I.T governance and Information Security field.

• Proven Record in leading the teams of skilled professionals manage Network and System infrastructure, information Security and I.T services projects and operations.

• Expertise on multi OS and integrated environments includes VMware, Windows Servers & Desktop, Exchange Servers, ISA/TMG Servers, Linux Centos.

• Projects Done in areas of:

VMware Infrastructure, Control Assurance, Risk Management, IT Governance, and BCP and Infrastructure Deployments.

•Agile Project management skills. Effectively executed various Projects focused on Infrastructure deployments, communication and collaboration systems, telecommunications networks and information & network security.

•Adopted ITIL V3 best practices, IT Service management (ITIL/ITSM). Disaster Recovery and Contingency Planning for ICT continuity.

•Possess first-rate communications skills to collaborate on all business levels while effectively directing systems, processes, operating procedures and documentation on-site and for remote locations.

•Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively.

•Trainings: CCNA, Red Hat Certified Engineer, GSM and Microwave Transmission

SPECIALITIES

I.T Service Management (ISO-20000), IT Governance (COBIT) & Project Management.

I.T Data Center & Infrastructure - Planning, Designing & Deployment (SAS 70, SSAE 16)

Business Continuity and Disaster Recovery-BS 25999

Network & Systems, Storage Management

Cloud Computing (Google Apps, Exchange online) and Virtualization using VMware VSphere – ESX/ESXi.

· Information Security – ISO 27000, Data leak Prevention systems

· Project Management ( Primavera , MS Project)

Achievement and Accomplishment

· Perform GAP Analysis and Roll out ITIL v3 frame work based on ISO20000, ISO27001 and BS25999.

· Ensure IT Governance through COBIT Framework.

· Developed policies, procedures, Guideline and SOP align with ISO standards and in accordance to business needs.

· Deployed Data loss prevention suite to manage and monitor Data leaks in Data at rest ,Data in motion and Data in use

· Successfully complete and Lead the Business Continuity and Disaster Recovery project with Tier III Data Centers.

· Deployed State of art private cloud server consolidation and Desktop Virtualization based on VMware with HP servers and Storages.

· Upgrade Ethernet based 400+ node LAN infrastructures to Gigabit.

· Designed and deployed cost effective data backup solution by efficiently utilizing the available resources.

· Ensure 24/7 monitoring of critical I.T services

SKI LLS & EXPERTISE

Team Leadership Team Management. Project Management

Incident Management Problem Management Change Management

ITIL v3 (ISO20000)	ISO27001	IT Service Management
HP,EMC, Netapp Storages	IT Governance	Exchange ,Active Directory
Disaster Recovery	Server Hardware	Business Continuity

EXPERIENCE

Total Experience = 8 years 9 months

Tabba Heart Institute June 2013 - to date

Administrator Datacenter & Networks

1. Solely responsible for the Management of Data Center, Network and Infrastructure of Tabba Heart Institute, Aziz Tabba Kidney Center and Lab Collection points.

2. Plans, defines designs, develops, coordinates, manage data communication systems including all Servers, Storages Servers (SAN Dell EMC), Cluster Servers, Database Server, MUSE CV Server, CISCO ASA, Routers, Cisco Switches, Modems & administration of over 450+ client nodes including Network Printers.

3. Responsible for Leading the Network, Infrastructure & Support Team, and provide 2nd/3rd level of Support and Supervise Help Desk and provide support at all times.

4. Managing ESET Node Remote Administration 5.0 for Servers and ESET Endpoint Security for Client nodes.

5. Server maintenance and troubleshooting. Including software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes. Keep network and data threat free with implementing new security policies on timely basis.

6. Day to day Monitoring and Management of Network Infrastructure, Systems, Wireless Network, Email Server, Databases, PACS Images, User Folders, Internet Circuits, Data Circuits and Radio Link providing unprecedented mobility and support to users on/off the campus.

7. Look after the scheduled tasks and responsible for tracking systems and all activities related to MIS department, Responsible for all backups’ maintenance, their validations, restoration, recovery tests and procedures in maintaining ISO Standards.

i- Active Directory 2008

ii- Exchange Server 2003

iii- Isa 2006

iv- Symantec Backup Exec

v- Antivirus Server (ESET)

vi- PACS (Photo Archiving & Communication Server)

vii- Dell EMC AX-150 SAN with 2 Computer Nodes Dell 2950

viii- Monitoring LAB Collection Units on Fiber Links

Ongoing Transitions:

i- IBM Flex Enterprise Solution (4 Computer Nodes) with V3700 SAN

ii- Active Directory and Exchange Transition and Migrations.

iii- IT Continuity and DR Site management, aligned with the IT Continuity plan.

vi- Network Management & Data Center monitoring System, Radio Communication

Mishanz Private Limited (Imam Clinic & General Hospital)	Jan 2012 - June 2013
Senior Executive IT

1- Lead the I.T Infrastructure/Data Center, I.T Integrated Service Management Teams. Providing leadership role, Coaching & managing teams of Network, Systems, IT services Professionals.

2- Responsible to gauge the performance of IT Support engineers on daily and monthly basis

3-Provide orientation to new users of existing technology &Train staff about potential uses of existing technology.

4- Provide reliable and effective solutions as per requirement for all business units. Developing project plan and maintaining it throughout the project lifecycle

5-Maintain and enhance the effectiveness of the IT infrastructure system to meet current and future business needs

6- Responsible for the provision and provide 24/7 support of IT integrated services including desktop applications, IT security and telecommunications for all business units

7-Develop IT Policies, Procedures and SOP maintaining the highest standards of quality management and business effectiveness align with ISO standards.

8- Maintain and enhance the effectiveness of the IT infrastructure system to meet current and future business needs

9- Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness.

10- Expertise in ITIL and COBIT Implementation specially Incident, Problem, Event, Service Desk, Change, SLM, Contract, Vendor, Continuity, Demand, Capacity and Security Management with special focus on requirements gathering, drafting, authoring, translations, editing, delivery of processes.

- Leading role in planning, designing, deployment and management of IT Infrastructure projects:

i- Server Consolidation& Desktop Virtualization through VMware.

ii- Information Security, Business continuity , Service Management.

iii- Data Leak prevention Suites, Penetration Testing, End point Security and Patch Management.

iv- IT Continuity and DR Site management, aligned with the IT Continuity plan.

v- Active Directory and Exchange Transition and Migrations.

vi- Network Management & Data Center monitoring System, Radio Communications links, Virtual machines, Application, Servers etc.

vii- Management of Mail Server, Spam controller, Load Balancer, Wireless Devices and Switches

viii- Backup and Replication Solution i.e. Net backup, Backup Exec, Veeam

viii- DVR Surveillance and Maintenance in coordination with Vendor

ISPI(Ispahani) Corporation (Pvt.) Ltd As Agents of Malaysian International Shipping Corporation-Berhad

06 / 2008 - 01 / 2012

System Administrator

1. Responsible for overall I.T infrastructure of Company Maintain online connectivity of the branches spread all over the Pakistan and online terminals of the clients throughout the Pakistan.

2. Plan and manage day-to-day IT operations for company, including budgeting, forecasting, and professional development of technical staff.

3. Manage infrastructure, network and services teams to ensure availability, integrity and confidentiality of all information assets and services.

4. Responsible for Data Administration, inclusive of data security, backups and recovery.

5. Managing proxy, Email, FTP, VPN server, Web server, Application servers, Domain and Database Servers

6.Supervising Application Development, Helpdesk support staff for providing IT related services to end users.

7. Scheduling security backups of hardware and software systems through Windows & SQL Scripting.

8. Ensuring the smooth running of all LAN, WAN systems, including anti-virus software, print services and email provision.

9. Configuration and administration Cisco Router, Switches, Server, Storages and Desktop Hardware.

10. DVR Monitoring and Maintenance

Tracks Entertainment Pvt Ltd

08 / 2004 - 05 / 2008

Network/System Administrator

1 Administration of overall network deployed.

2. Distribution of work among manpower

3. Monitoring of nearly 500 Network Nodes

4. Liaison with Service Providers and handling all Client tale

EDUCATION

University of Karachi	2002 - 2003
Master of Computer Science (MCS)
University of Karachi	1999 - 2000
Bachelor of Science

ASSOCIATIONS

Microsoft, Linux, CISCO, ISC2, ISACA, ITILv3

CERTIFICATIONS

CCNA - CCNP	2012
Red Hat Certified Engineer	2011
GSM & Microwave Transmission	2008
CCNA		2005